Bangalore to Vadodara flight delays and refreshment offered are just two cookies.
IndiGo, one of India’s leading airlines, recently faced a challenging situation when a flight from Bangalore to Vadodara experienced a significant delay of 3 hours and when the flight finally arrived, the passengers were asked to get down due to technical glitches.Passengers were left frustrated and inconvenienced due to the extended wait, followed by technical glitches onboard.
The Delay
On a seemingly routine Saturday, passengers at Kempegowda International Airport in Bangalore eagerly awaited their IndiGo flight to Vadodara. However, what was supposed to be a smooth journey turned into a three-hour ordeal. The flight departure was delayed, leaving travelers anxious and uncertain about their schedules.
Technical Glitches
As if the delay wasn’t enough, passengers soon discovered that the flight was plagued by technical glitches. The check-in baggage system malfunctioned, causing further delays and confusion. Passengers who had connecting flights faced additional stress, as they worried about missing their onward journeys.
Passenger Frustration
Passengers took to social media to express their frustration. Many argued with ground staff, seeking answers and solutions. The lack of clear communication exacerbated the situation, leaving travelers feeling helpless and stranded.
Refreshment Offer: Just Two Cookies?
To add insult to injury, when the flight finally took off, passengers expected some form of compensation or refreshment. However, their hopes were dashed when the airline offered a meager refreshment: just two cookies per passenger. Understandably, this left travelers disappointed and questioning the airline’s commitment to passenger comfort.
Passenger Rights and Compensation
Under the Directorate General of Civil Aviation (DGCA) guidelines, passengers are entitled to compensation if their flight is delayed by more than:
- 3 hours for flights of 1,500 kilometers or less
- 4 hours for flights of 1,500 to 3,500 kilometers
- 6 hours for flights of 3,500 to 15,000 kilometers
- 9 hours for flights of more than 15,000 kilometers1
IndiGo must address these issues promptly and prioritize passenger well-being. A three-hour delay followed by technical glitches and minimal refreshments is unacceptable. Travelers deserve better treatment, and airlines should uphold their responsibilities to ensure a smoother flying experience.
