Enough is enough. IndiGo, India’s so-called “largest” airline, has turned into a national disgrace. Flights delayed by 5–10 hours have become the norm, not the exception. Passengers are stranded for entire days, forced to sleep on airport floors, buy their own food, and watch their plans burn while IndiGo’s ground staff shrug and say “technical issue” or “operational reasons” like broken parrots. Babies crying from hunger, senior citizens collapsing, weddings missed, jobs lost – and IndiGo’s official response? A ₹100–₹300 voucher and a smug “we regret the inconvenience.”
Regret? You should be on your knees begging for forgiveness.
This isn’t bad luck or “unprecedented weather.” This is criminal mismanagement on steroids. IndiGo has been wet-leasing old, creaking aircraft to plug massive pilot and crew shortages they created themselves by over-expanding and then refusing to train or retain staff properly. Spare parts? Shortage. Maintenance slots? Booked out for months. Engines? They’re cannibalising planes like junkyard mechanics because Pratt & Whitney still hasn’t fixed their shitty neo engines after years of warnings.
And who pays the price? You. Me. Every passenger who trusted this airline with their time and money.
DGCA, stop sleeping. Your own data shows IndiGo has the worst on-time performance in the country for months running – sometimes dipping below 50%. You fine them ₹30 lakh, ₹1.5 crore – pocket change for a company that made ₹8,000 crore profit last year. That’s not punishment; that’s a parking ticket.
It’s time for real pain.
Option 1: IndiGo announces immediate compensation – minimum ₹25,000 per passenger for every flight delayed over 6 hours, ₹50,000 if over 12 hours, and full refunds plus hotel and meals for cancellations. No vouchers, no “credit shells” – cold, hard cash transferred within 7 days. Make it hurt their balance sheet the way they’ve hurt millions of passengers.
Option 2: DGCA grows a spine and suspends IndiGo’s licence for 30–60 days on the worst-affected routes (Delhi–Mumbai, Delhi–Bengaluru, Delhi–Srinagar, etc.). Let them cancel hundreds of flights in one go on paper instead of torturing passengers daily with fake departures and ghost schedules. Force them to fix their fleet, hire pilots, stock spares, and learn basic decency before they’re allowed to fly again.
Anything less is betrayal of the Indian passenger.
This airline has been bullying its customers for years – hidden fees, shrinking legroom, atrocious customer service – and now they’ve escalated to outright hostage-taking at airports. They arrogantly claim “we carry 60% of India” like it’s a license to treat people like cattle.
No. Market share is not immunity.
Pay compensation now, or lose your wings. The travelling public has suffered enough. Force IndiGo to choose: their profits or their passengers.
We all know what they usually pick. Let DGCA finally prove it has teeth.
Suspend them. Or make them bleed money until they behave like a responsible airline again.
No more warnings. No more “last chances.”
Act. Now.
